VoIP is making huge inroads into the hospitality industry because of the real advantages it offers. VoIP gives you improved sound quality and increased functionality, as well as simpler control.
A question: what does the average patron do with a hotel phone? A large percentage of the time, a hotel phone is just used to call the front desk. Analog phone systems allow you to hardwire lines that can be labelled to indicate “Room 002” or “Suite 004.” A light might indicate an in-coming call. And that’s about all the functionality you get with an analog phone.
VoIP phones, on the other hand, allow for more functionality and much simpler integration. Because VoIP runs over IP networks, you only need to use Ethernet cabling to connect the phones. Ethernet cabling is inexpensive and simple to run. So the phones are simpler to integrate.
They also improve the customer’s experience. You still get the same “Dial 2 for x” style functionality. That won’t change.
With VoIP, you can easily add little touches that make for a better experience. For example, with some VoIP phone systems you can make it so the customer’s name is automatically attached to their line, so when they call the front desk, the service agent will be able to easily know precisely who is calling. Personalized service can make all the difference.
Of course, these days people need to use the phone however they want. Some hotel phones offer Bluetooth compatibility, so the customer can use a headset. Simplicity also includes the ability of the customer to use their own devices. Hotel VoIP phones are now becoming functional hubs for multi-purpose use.
Another part of simplicity derives from the fact that a hotel room needs to feel like a home: the phones need to match the décor. If something looks right, it becomes comfortable.